Reference

What You Agree to When You Use 99logos

These terms set out the rules that apply to your account on 99logos — from how you open it to how you withdraw winnings to your bKash, Nagad, or Rocket wallet.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsEligibility subject to local lawUpdated terms take effect on postingContact support for any clause questions
99logos What You Agree to When You Use 99logos
HOW WE HANDLE THIS

Our Commitments Under These Terms

99logos keeps these terms clear and actionable. Every commitment below reflects how we actually operate your account — not a statement we display and then ignore. If something changes, we post the update and it takes effect from that date.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are released only after the wallet name matches your registered account details. This protects your funds from misdirected transfers.

Account Security

We use OTP confirmation on login and on any wallet change request. If you receive an OTP you did not request, contact support immediately to lock the account.

Data Retention

We retain account records for as long as required under applicable law and our operating obligations. You can request a summary of your data through the support channel at any time.

Term Updates

When we revise these terms, the updated version is posted on this page with a note of what changed. Continuing to use your account after that date means you accept the revision.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you want to flag a terms-related issue with your account, our support team can clarify it. You can reach us through live chat inside your account dashboard, by email, or through the in-app help section on your mobile device. We aim to respond to terms queries with a written reply so you have a record.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Available for terms questions, account disputes, and wallet-match issues during supported hours.

Email Support

Send your terms query to our support address. Include your registered mobile number so we can pull up your account and respond with the correct clause detail.

In-App Help

Inside the 99logos mobile interface, the Help section links directly to these terms and lets you submit a ticket without leaving the app.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — especially around account access, wallet rules, and what happens when something goes wrong.

Eligibility and access depend on your local law and the regions 99logos currently supports. If your region is not supported, account features including deposits and withdrawals may be restricted.

No. One account per person, linked to one registered mobile number. If we detect duplicate accounts, both may be closed and any balance held pending review.

Raise a support ticket immediately with the transaction reference. Our team will attempt to trace and reverse the transfer, but resolution time depends on the wallet provider's process.

Log in, go to account settings, and submit the wallet change request. An OTP will be sent to your registered number to confirm the update before the new wallet is saved.

Revised terms take effect from the date posted on this page. If you continue using your account after that date, you are considered to have accepted the updated terms.

Contact support via live chat or email with your registered mobile number. We will compile the relevant account records and share them in line with applicable legal obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.