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What You Need to Know Before You Play

Using 99logos — including depositing via bKash, Nagad, or Rocket and accessing any game in our lobby — means you agree to these legal conditions. Whether access is available to you depends on your local law and the eligible regions we currently support.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket terms applyPolicy contact availableSubject to local law
Explore the Lobby Read FAQ
99logos What You Need to Know Before You Play
HOW WE HANDLE IT

Data, Security and Account Integrity at 99logos

We hold account data only as long as it is needed for transaction records, dispute resolution, and compliance with applicable rules. Cookies on our platform track session behaviour and wallet interaction — you can manage cookie preferences from your browser settings at any time. Your account password and wallet PIN are never stored in plain text; we use standard encryption on all login and verification flows.

Data Retention

Account and transaction records — including bKash, Nagad, and Rocket deposit logs — are kept only as long as required for dispute handling and applicable compliance obligations.

Cookie Handling

We use session and analytics cookies to keep your lobby preferences and wallet selections intact. You can clear or block these through your browser without losing your account access.

Account Security

Login uses an OTP verification step tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account pending review.

Change Requests

To update your registered wallet number — whether bKash, Nagad, or Rocket — or request a copy of your stored data, raise a ticket through the Help Centre with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a dispute about a wallet transaction, or a request related to your account data, our support team handles these directly. Reach us through the channels below and mention whether your query relates to a bKash, Nagad, or Rocket payment so we can route it correctly.

Live Chat Raise a legal or account query through our live chat window. Reference your account ID and wallet type — bKash, Nagad, or Rocket — for faster handling.
Email Support Send detailed legal queries, including account-related requests or wallet dispute records, to our support email. We respond in writing for matters that need a documented trail.
Account Help Centre For questions about eligibility, account suspension, or data requests, log into your account and open a ticket under the Help section to start a formal review.

Common Legal Questions from Our Account Holders

These are the questions we actually receive about our legal terms, account eligibility, and data handling. If your question is not here, open a ticket through the Help Centre or reach us on live chat.

We do not confirm legality for individual regions. Access depends on your local law and eligible regions. You are responsible for checking your own legal position before opening an account.

Accounts in regions we no longer support are suspended. Any pending wallet balance linked to bKash, Nagad, or Rocket is reviewed before any return process begins, subject to our terms.

Yes. Open a support ticket through the Help Centre, include your account ID, and state that you are requesting a data summary. We handle these requests in writing.

We retain deposit and withdrawal records — including bKash, Nagad, and Rocket transaction logs — for the period required by our compliance obligations and dispute resolution processes.

Contact support via live chat or email with your account ID and a clear description of the issue. Disputes involving wallet transactions need the relevant payment reference from your bKash, Nagad, or Rocket app.

You can request data deletion by raising a ticket through the Help Centre. We will inform you which records must be retained for legal or compliance reasons and which can be removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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